If you are having issues with your order or need to cancel your order please email the internet sales department at  OnlineSales@NoCagesHD.com during their normal business hours of Monday thru Friday 10:00 a.m. - 6:00 p.m. Eastern Standard Time. PLEASE HAVE YOUR INVOICE NUMBER IN THE SUBJECT LINE. If your issue is with the shipping company you chose for your delivery please contact them directly.