Frequently Asked Questions

Frequently Asked Questions

Has my order shipped?

After submitting your order, you should receive an email confirming that your order has been received. Shortly after this you should receive another email indicating that your order has been shipped. If there are complications with your order or we are not able to complete your transaction, we will contact you.

How do backorder dates work?

When Harley-Davidson products are on backorder, we are given an estimated lead time that we list on our website. However, that lead time is not guaranteed, and is subject to change by Harley-Davidson. If you order a product that is not listed as backordered on our website, but we are not able to order it, we will notify you of the delay.

Are backorder dates guaranteed?

No. Unfortunately our backorder dates are estimated lead times, and are subject to change by Harley-Davidson.

How do I change quantities or cancel an item in my order?

Click the "Cart" button at the top right corner of our website. Here you can change quantities of items or remove items from your order.

How do I track my order?

You should receive an email shortly after your order has been shipped which includes tracking information.

My order never arrived.

You should have received an email confirming that your order has been received, followed by another email indicating that your order has shipped. If there are problems with your order or method of payment, we will contact you. If your order still has not arrived and you received a shipment email, please contact us to assist you. Please allow 72 hours for email responses

An item is missing from my shipment.

You should have received a shipment confirmation email to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact us for assistance. Please allow 72 hours for email responses.

My product is missing parts.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

How do I create an account?

Click the Account button at the top right side of our site.
Enter your information on the right side of the screen.
Click "Create"

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the Account button at the top right corner of our website. Log in to your account using the fields on the left side of the screen. Click "View Addresses" and you can change your account info here. If you have not ordered anything yet, then you may not have any addresses with us. In this case, simply edit your account info when filling out your billing and shipping details. After you complete your order you should be able to edit your information after viewing your addresses.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.

Click the Account button at the top right-hand side of our website. Under the fields on the left side of the screen, you'll see a link that says "Forgot your password?". Click that link, then enter your Email address into the Email field and click "Submit". You should receive an Email with instructions on resetting your password.

How do I return my product?

Please read our return policy to see if we will accept a return on your order. If you need to make a return, please follow the instructions on our return policy page.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?

Please read our return policy to see if we will accept a return on your order. If you need to make a return, please follow the instructions on our return policy page.

When will my order ship?

Orders typically ship 24-48 hours after being placed, except in the case of a back-ordered part. After submitting your order, you should receive an order confirmation email, followed shortly by a shipping confirmation email. If you placed your order outside of business hours, during a holiday, or over the weekend, it may take longer than usual to receive your shipping confirmation email. You will receive a shipment confirmation email within 24-48 hours of shipment.

Do you ship to my country?

We can no longer sell outside the United States.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Why is the sales tax rate on my order different from my local tax rate?

Every state has different laws and regulations regarding online sales tax. Many states are "destination" states, meaning you will be charged a rate in accordance with the state the product is being shipped to. Other states are "origin" states, meaning you will be charged a rate in accordance with the state the product is being shipped from.

Some states have more detailed and complicated laws regarding online sales tax, so if you have any questions regarding what you are being charged, please let us know and we can help explain the sales tax rate.

I have a question on my charges.

Click the Account link at the top right-hand side of our website to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance. Please allow 72 hours for email responses.

I need a copy of my receipt/invoice.

You should receive a copy of your receipt/invoice in your package, as well as in your order confirmation email. You can also view your order history by clicking the Account button at the top right corner of our website. If you need further assistance, please contact customer service. Please allow 72 hours for email responses.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours of order submission.

How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, right of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance. Please allow 72 hours for email responses.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance. Please allow 72 hours for email responses.